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SymptomPossible causes
The machine vibrates when spinningIThe internal packing has not been removed.
IThe machine is in contact with the wall or furniture.
IThe machine is not stable and level (check diagonally).
IThe washing load is badly distributed in the drum.
IMaybe there is very little laundry in the drum.
The door will not openIThe programme is still running.
IThe door lock has not yet released (the ?door? light is still on).
IWater in the tub: the door cannot be opened if water is present in the
tub.
Spinning starts late or the machineIThe electronic unbalance detection device has cut in because the
does not spinlaundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
The machine makes an unusualIThe machine is fitted with a type of motor which makes an unusual
noisenoise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drumIMachines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Tricity Bendix Service Force Centre by
-
-
telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre andCustomer Care
further information about Service Force, please visit theFor general enquiries concerning your Tricity Bendix
website at www.serviceforce.co.uk.appliance or for further information on Tricity Bendix
products, please contact our Customer Care Department
Before calling out an engineer, please ensure you have
by letter or telephone as follows:
read the details under the heading ?Something Not
Working?.
Customer Care Department
When you contact the Service Force Centre you will
Tricity Bendix
need to give the following details:
55-77 High Street
1. Your name, address and post code
2. Your telephone numberSlough
3. Clear and concise details of faultBerkshire
4. The model and serial number of the appliance (foundSL1 1DZ
on the rating plate - see picture).
Tel 08705 950 950*
5. The purchase date
* calls to this number may be recorded for training
purposes.
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